Great Lakes Antique Phonograph has served thousands of people over the last forty plus years. Here are just a very few quotes from emails/letters of satisfied customers.
You have totally outdone yourself! They both sound amazing!!! Ian S.
Package arrived and all parts reinstalled, sounds fantastic!!!
Hi George. It’s Jeff I wanted to tell you, the reproducer you rebuilt for me looks and sounds great! Amazing work, thank you. With that being said, I need some more needles. I really like the new ones you sold me last time
It seems now a days, companies have forgotten that they are in business to provide a quality product backed by solid, professional customer service. In regards to Great Lakes Antique Phonograph that is not at all the case.
Your emails were very intuitive and the follow up notifications were timely and considerate of our family’s needs.
You are by far the most professional and dedicated person I have ever had the pleasure to deal with. You ensured we had all required information to feel secure in our purchase and went above and beyond to to make sure we knew that we had ordered the right parts and received the right repairs.
I am sure that Great Lakes Antique Phonograph will enjoyed years of productivity and growth. You are a credit to yourself, your family and Great Lakes Antique Phonograph. Gunner V.
I picked up the refinished cabinet this afternoon and installed the mechanical works tonight. The sounds came out beautifully, just as I remembered 55 years ago. Your workmanship was flawless and everything worked as I had hoped. Thanks so much. – M. Watts
I have only dealt with George once, but my impression is that he is first-class, both as a person and a supplier. I needed a cabinet part for one of my C19s a month or so ago, and I e-mailed him about it. He knew exactly what I needed, until I explained it further. He finally sent me a picture of what he thought I needed, and it was indeed the correct part. He was friendly and professional. I recommend him highly. Not all suppliers are so helpful, or honest. I wish I had known about him years ago. It would have saved me a lot of headaches, and heartache too. – R. Minor
George has come through for me many times. – L. Katzinger
I have dealt with George since the 1980’s and he is always a gentleman. – S. Medved
I obtained an obscure part for my Amberola 30 from George at an indecently low price, and he has just returned my Victrola tonearm with a nice new back bracket at a very fair price, and in a timely manner. I am also very happy with his willingness to keep in close email contact during the entire transaction. I am going to entrust him with some delicate surgery on my Triumph “A” very soon, and will be in the email “waiting room” knowing he will do the job well, and at fair price. I advise all newcomers to the hobby to entrust their machines and questions to his care. – R. Heathcote
George is a great guy to deal with. – R. L’Herault
I received the soundbox and arm, and installed them on my player – they worked WELL. Thanks for your service. I look forward to working with you again. – T. Guest
Just got the Credenza motor and reinstalled it. It is ‘wow’-free thanks to your expert efforts, and running as quietly as a floating feather. As the ultimate test I played Caruso’s Di quella pira on it simultaneously with the CD version: there’s not a millisecond’s difference. I also played piano recordings with sustained notes and there’s no trace of pitch variation whatsoever. In short, you’re a wizard! I will be happy to refer any and all of my victrola acquaintances to you with the highest recommendation. – E. Garcia
The shaft and mandrel turned up today, and fitted perfectly. I now have a fully working Gem B – with 4 minute adaptor. Many thanks for very quick and friendly service – much appreciated. – D.Papworth, United Kingdom
Received the items ordered from you yesterday. Thanks for such fast service. You have my business now. – R. Schrader
Just to let you know, I received the (rebuilt) reproducer in good condition Friday. It sounds and looks great! Thanks for your quick turnaround. – K. Nelson
I received the part! and it is just perfect. Thank you for your excellent service. I will be glad to recommend you to all my antiquing friends for victrola parts. Again, Thanks. – D. Godwin
The old victrola works great !!!! You did a really good job and extremely fast too! We really appreciate your help. We have already had the chance to demonstrate the player, so it didn’t have much of a chance to rest. Terry – Leroy Area Historical Society
Just to let you know, I received the reproducer in good condition. It sounds and looks great! Thanks for your quick turnaround. – K. Nelson
I received the motor in Thursdays mail. It works perfectly. Thanks for getting it operational for me. – K. Bolton
The reproducer arrived and the old player has never sounded so good! Thank You Thank You Thank You! – A. Smith
The Victrola (VV-8-12) works wonderful, we played the music from Tchaikovsky’s Swan-Lake and it has a beautiful stereo sound.
Thank you. – C. McConnell
I have dealt with George, and he was great. He went to a lot of trouble to see that I got what I needed, and I did. I was impressed not only by his service, but by the fact that he worked hard in a transaction that did not involve very much money. – Randy
I would like to thank you again and again. They are perfect, and much better than what I had expected for the price. – G. Docenko
I picked up my soundboxes yesterday at the post office. Thank you. They look great. The #2 sounds wonderful, I haven’t tried the Silvertone yet, maybe this weekend. Thanks again, I look forward to doing business again with you in future. – J. Bennett
I received the reproducer, (and) it sounds great. Thanks again for the fast turn around. – J. Smith
I just wanted to thank you for the great job on my reproducer. I have to say, my Victrola sounds wonderful!! It was really nice to finally be able to listen to it again. THANK YOU!! – D. Little
I received my part today! Thanks Again, it was just what I needed. I’ll recommend you to every one! – T. Milankow
I received the grafanola today everything is great! The pack job was fabulous. Again, Thanks a lot for the “job well done ” – B. Brandt
George is a good honest guy. A rare commodity in today’s world! – T. Jordan
I arrived home tonight to find the box with the repaired Victrola elbow/tone arm. What beautiful work you do! I could not be happier!
You are indeed a craftsman and I am thrilled (and relieved!) to have found someone such as yourself who I can rely on in the future. No doubt I will be calling on your services again to help me out of a Victrola “crisis.” I also am grateful to you for all the helpful information you have provided. I am a beginner and appreciate relying on someone with your expertise who is willing to answer questions and provide advice. Thanks again for a job so very well done. – V. Weiss
I received your package yesterday and I have spent most of the day today enjoying the sound of my Consolette model Orthophonic Victrola. What a sound!! You really outdid yourself restoring this reproducer. There are no more buzzing harsh overtones like before and it sounds phenomenally good on both acoustic and electric recordings. I am so glad I found you, and I will highly recommend you to others. Many, many thanks!!! Mike E.
The motor and reproducer work great. There must be only a handful of people who are able to restore this very broken machine and did a very good job with so many problems. Craig C.
Wow!! That Sonora Baby Grand sounds the best it will ever sound. Thanks for an outstanding job. Jim F.
Thank you for your courteous and prompt service, and for the fair and reasonable amount you charged. Most appreciated. Wes M.
George, We received the reproducer yesterday. I want to tell you how Fantastic it sounds. It is incredible. Sandy
